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Unified Messaging

Unified Messaging

You walk into your Gauteng office in the morning, turn on your PC and access Microsoft Outlook – or the software you typically use to send and receive e-mails.  Instead of only e-mails waiting to be read, there are also faxes and voice mails received by your telephone system – all in one list.  You can click on your e-mail and fax messages and read them on screen; click on your voice mail messages and hear them through your computer’s speakers or telephone speaker. 

That afternoon you depart for a meeting in Cape Town.  As soon as you land in the Mother City, you call in to your phone system and listen to your e-mail (text-to-speech technology) and voice messages, as well as forward an urgent fax to your hotel at the Waterfront.  When you arrive at your hotel, you ask if the fax you re-routed from your inbox has come through on the hotel’s fax machine.  Reception hands you the document.

UNIFIED MESSAGING enables you to access and manage:

  • All messages – e-mail, fax and voice
  • From any device – mobile phone, desktop PC or www
  • From anywhere – in the office, at home, or on the road

Using a powerful server, all mail is consolidated into a single inbox.  These messages are ‘served up’ to you when you log in.

Why Unified Messaging?

The benefits are many:

  • Reduce costs by centralising messaging
  • Increase personal efficiency by expanding office reach
  • Quicker, and more effective, responses mean greater customer satisfaction

Some of the things you can do with Unified Messaging:

      In the office…

  • Send a combined voice and e-mail message
  • Forward an e-mail with a voice annotation
  • Attach a fax to an e-mail
  • View faxes on PC screen
  • Reply to voicemail by e-mail

On the road…

  • Listen to your e-mails while travelling or commuting
  • Reply to an e-mail with a voice message
  • Forward an e-mail to a colleague or group of people
  • Delete messages already heard and clear inbox of all unnecessary mail
  • Redirect faxes to home or hotel
  • Be notified of new messages on your mobile phone via SMS

     At home…

  • Access all messages using telephone, mobile phone or www
  • No need for Fax equipment at home office
  • Customers unaware that you are working from home office

Further benefits and cost-saving:                                                        

  • Reduce “telephone tag” by leaving messages for colleagues in their voice mailboxes
  • Share information by forwarding a fax or voicemail message to multiple colleagues
  • Create a virtual extension of office hours, using your mobile phone, when commuting or travelling
  • Work from a home environment – flexible working hours – using PC and telephone

DIFFERENCES IN ARCHITECTURE:

Integrated Architecture

  • Multiple message stores
  • Constant synchronisation of servers
  • Separate administration of servers
  • Proprietary solution
  • Message morphing limitations
  • Compatible with more e-mail systems
  • Backup tools necessary

Unified Architecture

  • Single message store
  • Single point of administration
  • Based on Open Standards
  • Requires accommodation from e-mail systems
  • Message morphing flexibility
  • Allows web access to messages since these are stored in e-mail database
  • Backup by e-mail system

Why choose Unified Architecture?

  • IT departments prefer Unified Architecture
  • In terms of administration and support, there is one system, one directory, one message store and one backup
  • Unified architecture provides a superior platform for development of future converged applications
  • Scalability is easier without connectors
  • There are fewer nodes of failure

 Benefits to the end-user:

  • Single message mailbox for voice, fax, e-mail, etc
  • Accessibility from telephone, PC or www
  • Multiple media message flexibility

Benefits to system administrator:

  • True back-office messaging convergence
  • Single voice and data messaging system based on Open Standards
  • Single point of system administration
  • Enterprise level of Reliability and Scalability

Vendor benefits:

  • IP ready for investment protection – ideal for IP switch vendors
  • Dual switch support – traditional and IP
  • Software-only integration