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5 considerations for selecting an on-premises VoIP platform

Staff Writer's picture

This article was originally published on TechTarget

Although cloud-based VoIP is popular, organizations are consistently choosing on-premises VoIP systems, as they offer sites more control over their communications environment.

Although next-generation SaaS-based voice-over-IP services are quickly growing in popularity, there are still plenty of reasons to choose an on-premises VoIP platform. Generally best suited for larger organizations, on-premises VoIP deployments offer a host of security, management and operating cost benefits over SaaS and hybrid VoIP architectures.  

Of course, there are literally dozens of decisions to make and options to consider before selecting a VoIP product, many of which will be unique to the organization's specific business or industry. Numerous decisions will cross both technical and business boundaries. Thus, it's critical that both technical and financial stakeholders participate in the VoIP platform selection process.

Reviewing the current phone system

In the world of IT, the expression "don't throw the baby out with the bathwater" should be followed when researching any technical migration to a new platform. If an organization already has a telephony system in place, it's important to carefully review the technology and processes. The goal should be to find what works with the legacy platform and to look at implementing it in the new platform. Additionally, it's important to look at the vendor of the organization's current system to see if it has migration paths to newer platforms -- and if it offers discounted pricing for existing customers.

If the organization has opted to deploy a new on-premises VoIP platform, the overall deployment architecture of a same-vendor VoIP migration will largely remain the same. Thus, the organization is more likely to be able to reuse their existing physical cabling and rack space. In many instances, the physical deployment is a simple hardware swap.

Lastly, the in-house administration and troubleshooting skills telephony admins have today are likely to better cross over to a new VoIP platform vendor with whom they've already worked. The new platform's telephony management interface, desk phones and customer support will likely be similar to the previous one. Thus, fewer skills will have to be relearned pre- and post-migration.

But if the purpose of migrating to a new VoIP platform is to completely get rid of the current system for whatever reason, don't feel like you're completely locked into the same vendor. Additionally, over the past decade or so, many enterprise VoIP vendors have either shut their doors, been acquired or began focusing on non-U.S. markets. If that's the case with the company's current telephony vendor, there are obviously fewer benefits to be gained by sticking with the same vendor.


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