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The unified communications landscape is being shaken up as vendors scramble to become cloud-oriented so they can meet the market’s demand for cloud-based UC solutions. “The UC world as we know it is changing faster than some are even aware of,”... Read More
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Your choice of music on hold can make or break the customer experience. Here we look at where the concept came from and how the best companies are using it to their advantage. Why use music on hold? The concept of music on hold was introduced when... Read More
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The PBX debate, simplified. It's an encouraging sign of progression when a company moves to an IP-PBX (private branch exchange) business phone system. The big question it has to ask itself then is whether to host the PBX solution on its own... Read More
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Gone are the days of businesses having just one choice when it comes to their phone system. Instead of everyone using a landline system, the internet and mobile phones have given small businesses several types of new phone systems to choose from... Read More
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Your answer is very likely, yes -- and you can prepare by following these four steps. The technology is at hand and the economics are such that the on-premises PBX your company already owns could be, or even should be, the last one you will ever... Read More
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The telecom market has a range of customers, from individual consumers to large enterprises. As a company operating in this sector, it may not be possible to address everyone, but it is critical to find your niche so you can deliver your services... Read More
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New hybrid communication solution offers greater flexibility and integration, from the desk and on-the-go NEWARK, N.J.--(BUSINESS WIRE)--Panasonic System Communications Company of North America, a leading provider of business communication... Read More
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Connect events in 2016 currently scheduled for Melbourne, Hong Kong, Mexico City, Croatia and Johannesburg BOSTON--(BUSINESS WIRE)--Grandstream Networks Inc, connecting the world since 2002 with award-winning SIP Unified Communications, today... Read More
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Service providers around the world using BroadSoft’s platform, and their customers, can now seamlessly deploy Grandstream’s award-winning GAC2500 Business Conference Phone for Android BOSTON--(BUSINESS WIRE)--Grandstream Networks Inc, connecting... Read More
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New Beta test features a powerful IP PBX appliance for small to medium businesses BOSTON--(BUSINESS WIRE)--Grandstream Networks, connecting the world since 2002 with award-winning SIP unified communication solutions, is releasing a new IP PBX... Read More
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  In a recent post we looked at the priorities companies need to keep in mind when migrating to a cloud-based unified communications as-a-service (UCaaS) solution. In keeping with the UCaaS theme, this time we’re going to look at... Read More
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From office design and telecommuting to BYOD policies, employees defied traditional ways of working in 2015 – an influence that will continue to drive adoption of enterprise technology like unified communications (UC) this year. But as workforce... Read More
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Imagine this, a bustling cafe where there're several people sitting with laptops, some typing vigorously, others thinking deeply, some staring at their computer screens with a cigarette in their hand. These are some of the scenes you see at several... Read More
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  Like many other aspects of business management, companies are looking to converge their communication silos into one, simple to use interface or system. The term used in the telecoms sector for this process is unified communications... Read More
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It is no secret that some companies have thrived in the transition to mobile while others have floundered. That transition has also given rise to entirely new and transformative business models like Uber, along with untold piddling failures. Among... Read More
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When Voice over IP (VoIP) first kicked off in the early 2000s, it was rapidly taken up by organisations that wanted to save money and sidestep Telkom. Unfortunately, thanks to limited infrastructure and connectivity, the quality of most... Read More
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PLANO, TX--(Marketwired - November 18, 2015) - Epygi Technologies, a worldwide provider of IP PBXs, gateways and conference servers supporting small businesses to enterprise's telephony needs, is excited to announce the Software 6.1.5 release for... Read More
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More businesses want UC software with third-party embedded apps that range from social media updates to notifications when networks go down. Unified communications (UC) vendors are expanding the capabilities of their software through the use of... Read More
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Panasonic VoIP offerings include the KX-TDE series, with support for more than 1,000 extensions and up to 64 SIP trunks, providing customers with several configuration options. This article is part of a buying guide on voice over IP (VoIP). The... Read More
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The NEC VoIP offerings include the extensive Univerge series and a wide range of compatible IP telephones to accommodate organizations of varying sizes. This article is part of a buying guide on voice over IP (VoIP). The features in this series... Read More
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