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What Is A Hosted Phone System And How Does It Work?

Staff Writer's picture

This article was originally published on BusinessComputingWorld

A hosted phone system is an Internet-based network that is situated outside your business or house premise. This means one can access others via their gadgets from anywhere in the world. Equally, the Horizon phone systems allow efficient mobility, flexibility, and automatic updates in case of new features. However, most people confuse it for a Voice over Internet Protocol (VoIP), but there is a distinction. The VoIP just refers to a communication device that uses the internet than the conventional telephone lines like Telcom, to offer text and call services.

Thus, a hosted system can be VoIP but the VoIP can necessarily not be a phone held network. The system reduces communication cost due to the long distance connectivity ensuring local dial as you go global. Usually, the traditional networks charge high roaming fee for usage outside your area code. Due to the benefits of the technology, many people have developed an interest in it. They constantly seek clarification about the system. So how does it work?

How It Works

To really understand the technology, operation, assume we have two people, A and B that want to communicate through call or text. If both are within the premise, the cell/text from customer A will be transferred from his device to the cloud through a router and a managed connection. The handled connection can be any data network like broadband or ADSL while the cloud is a high storage facility that holds various types of data. The cloud storage then transfers the call/text to the receiver (B) through a corresponding managed connection.

If one person (B) is remotely connected, then there will be a slight transmission modification. In this scenario, once the message/call has reached the internet-based stash, it will recognize that the recipient isn?t at the premise and convey the information to the public net. The network will then push the data to the person B?s device at the field. Chances are high that the person uses the same business VoIP platform.

If the person (B) is abroad and uses similar VoIP then the process is the same to the second scenario. However, if he/she is outside your geographical broader and subscribe to different VoIP, the cloud will identify the situation and deliver the data to a PSTN network, the connector will then convey the message to the receiver?s (person B) gadget.

To make this process happen, the gadgets use a Session Initiation Protocol (SIP) that permits the device to develop a network between itself and other similarly configured SIP enabled handsets. The common SIP varieties are G.711 and G729. They transfer data from the gadgets via the managed system and the big cloud network to the hardware. The former is better than the later due to its high call/text transmission quality. When dialling, the handset converts the text/voice call into a cloud-compatible data and at the receiver?s end, the phone system enables the gadget to turn back the data into a normal call. The most important thing to note is that the devices should be congruent with the used service protocol otherwise a failed process. However, one can download applications that support the technology and install them in the device.

The system is beneficial in reducing business call cost and ensure cross-border communication via a cloud/internet-based network . For operation, devices should be SIP-enabled of either G.711 or G729 type. The system?s main components are a managed network, cloud, routers and compatible handset.


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