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This article was originally published on IT-Online Everywhere, businesses are wrestling with how to offer an omnichannel experience to their customers. But in pursuing digital customer strategies, many companies often try to run before they learn... Read More
( Staff Writer ) | 527 Views | 0 Replies
This article was originally published on IT-Online So you’ve made the decision to go fibre. But why is that an important step for your business, and what now? Fibre broadband is the transference of data over thin glass fibres, using light.The... Read More
( Staff Writer ) | 529 Views | 0 Replies
Four ways in which companies are fettering away valuable income and commercial opportunity on legacy telecommunication systems It’s highly likely that your company is flushing thousands of rand down the drain or rather into telecoms providers’... Read More
( Staff Writer ) | 568 Views | 0 Replies
Connection Telecom, South Africa’s foremost cloud-based communications provider (PBX and Call Centres), has appointed ConnectNet, the country’s leading payment communication provider, to take its offering to ConnectNet’s extensive retail client... Read More
( Mitchellb ) | 749 Views | 0 Replies
Telephony has always been a function of a dedicated instrument – and later, a purpose-built console – from the crank phone to the cellphone and right through to the SIP softphone client on your smart device. Even the click-to-call function on... Read More
( Mitchellb ) | 1,554 Views | 0 Replies
Enterprise telephony market research reveals that Internet Protocol-enabled PBXs are now out-selling analogue PBXs 5 to 1. The BMI-T report on the South African PBX and emerging voice technologies market, released in June 2015, confirms that the... Read More
( Mitchellb ) | 954 Views | 0 Replies
Connection Telecom, South Africa’s leading cloud-based PBX provider, owes much of its success and customer value to a hosting arrangement with Teraco, Africa’s largest and only vendor neutral data centre provider. World-class MD Dave Meintjes says... Read More
( Mitchellb ) | 1,044 Views | 0 Replies
Connection Telecom has successfully concluded its first internship programme, resulting in the internal placement of two candidates. The company expresses pride in “a small but significant contribution”, having not only created a career for lesser... Read More
( Mitchellb ) | 952 Views | 0 Replies
WebRTC is revolutionising video conferencing. This communication tool is leaving the boardroom and is now accessible from smart devices. Telecoms providers, such as Connection Telecom, are getting in on the act by adding visual communications to... Read More
( WhichVoIP ) | 972 Views | 0 Replies
For all the talk about unified communications (UC), few companies have delivered a truly connected platform and ecosystem with real business benefit. Cloud-based PBX provider, Connection Telecom is here to change all that with its Telviva business... Read More
( Mitchellb ) | 1,199 Views | 0 Replies
As a small business owner be aware of the pros and cons of a site-based PBX versus a hosted PBX and how each solution addresses your requirements. Do you require flexibility to scale your business telecoms up and down and can you afford to be... Read More
( Mitchellb ) | 858 Views | 0 Replies
“Imagine phoning a call centre and they know who you are before you announce yourself, including your previous service history and social media comments about them. Why don’t more companies have such a deep understanding of their customers? Zendesk... Read More
( Mitchellb ) | 1,041 Views | 0 Replies
Connection Telecom has moved into a second data centre in The Great Westerford, Newlands, Cape Town, mirroring its primary hosted platform in Gauteng for unmatched service assurance, performance and value. CEO Dave Meintjes says the move to dual... Read More
( Mitchellb ) | 980 Views | 0 Replies
Voice over IP (VOIP) is now widely adopted in the enterprise, and Asterisk, the open source software (OSS) telephony application, dominates this market. Hence, the 11th annual AstriCon conference, held in Las Vegas recently, was very much a big... Read More
( Anonymous (not verified) ) | 1,092 Views | 0 Replies
Connection Telecom, the pioneering leader of enterprise voice over IP (VOIP) communications, celebrates a decade in business this month. Growth with the market From a standing start in 2004, the company took the lead in the key hosted segment of... Read More
( Anonymous (not verified) ) | 1,072 Views | 0 Replies
The fibre rollout race has been heating up of late. Connectivity providers are falling over themselves to cover as much ground as possible with increasingly high-capacity fibre access at aggressive prices and with minimal lead times. Fibre... Read More
( Mitchellb ) | 1,035 Views | 0 Replies
If you’re a South African business there’s every chance that you’re stuck in a dysfunctional relationship with your telco, says Dave Meintjies, MD, Connection Telecom. To begin with you’re probably tied up in a 24-month or 12-month contract. You’re... Read More
( Mitchellb ) | 1,015 Views | 0 Replies
The telecommunications industry – which seems set for robust growth – will see the pressure to go increasingly mobile harder to manage as end-users become addicted to more connectivity and speed. This is according to Andrew van Niekerk, MD of... Read More
( Mitchellb ) | 1,072 Views | 0 Replies
Connection Telecom, the leading cloud-based PBX/call centre provider, has acquired FatBudgie, itself a cloud PBX provider for business and a market leader in the SME/SOHO segment. David Meintjes, Connection Telecom MD, says the transaction... Read More
( Mitchellb ) | 842 Views | 0 Replies
Connection Telecom, South Africa’s leading cloud-based PBX provider has attained CounterPath’s ITSP partner certification, making it the first to bring enterprise-class mobile voice over IP (MVoIP) solutions to South Africa. Rob Lith, business... Read More
( Mitchell ) | 931 Views | 0 Replies