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This article was originally published on TechTarget Cisco expanded its endpoint portfolio this week with the release of new wireless Cisco headsets and room displays.​ Cisco has released new wireless headsets designed for use with UC apps such... Read More
( Staff Writer ) | 176 Views | 0 Replies
This article was originally published on Tenfold Are you in a high call volume environment? You’re probably familiar with how important it is to save time on each call while also ensuring the quality standards are met. For call centers, sales... Read More
( Staff Writer ) | 275 Views | 0 Replies
This article was originally published on NoJitter  Builds on relationships with Apple, Google in the contact center and for enterprise collaboration Cisco this week fortified relationships with partners Apple and Google, announcing new support and... Read More
( Staff Writer ) | 127 Views | 0 Replies
This article was originally published on BusinessTech Cisco has appointed Clayton Naidoo as the new GM for sub-Saharan Africa, based out of the Johannesburg office. In his role, Naidoo will oversee the implementation of Cisco’s strategy in the... Read More
( Staff Writer ) | 153 Views | 0 Replies
This article was originally published on NoJitter Rowan Trollope has been at the reins of Cisco’s Collaboration Group for almost five years, and just like that he’s gone to Five9? Cisco rocked the UC&C/team collaboration worlds on May 1, when... Read More
( Staff Writer ) | 176 Views | 0 Replies
This article was originally published on Tenfold Today’s enterprises rely on their communication capabilities to power their business tasks; from sales to customer service, ordering and fulfillment. A breakdown of information or the inability to... Read More
( Staff Writer ) | 368 Views | 0 Replies
This article was originally published on TechTarget Cisco's cloud contact center portfolio now includes BroadSoft's CC-One. The vendor will use the multi-tenant platform to target small and midsize businesses. Cisco will use BroadSoft's cloud... Read More
( Staff Writer ) | 213 Views | 0 Replies
This article was originally published on Forbes As I covered in my Microsoft Teams analysis here, chat-based tools are all the rage right now in business productivity, collaboration and “future of work” conversations. A lot of them have popped up... Read More
( Staff Writer ) | 200 Views | 0 Replies
This article was originally published on NoJitter Cisco has the pieces, and says the right words, so all it has to do now is deliver the goods. Along with much of the industry, earlier this week I watched Cisco's Collaboration Summit opening day ... Read More
( Staff Writer ) | 221 Views | 0 Replies
This article was originally published on NoJitter Cisco takes a ‘sensible’ single-brand approach to its collaboration portfolio. It's been about two and a half years since Cisco launched its Spark app and cloud back end. Since then the company has... Read More
( Staff Writer ) | 186 Views | 0 Replies
This article was originally published on TechTarget The latest version of the Cisco Jabber client supports multiline calling and includes developer tools for building bots. The upgrades demonstrate the vendor's continued commitment to its on-... Read More
( Staff Writer ) | 207 Views | 0 Replies
This article was originally published on TechTarget Cisco plans to use the BroadSoft cloud PBX to open Spark to the public telephone network. The PBX came with the Cisco-BroadSoft acquisition completed last month. Cisco plans to use its recently... Read More
( Staff Writer ) | 245 Views | 0 Replies
This article was originally published on TechTarget Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle. Many of the companies we... Read More
( Staff Writer ) | 696 Views | 0 Replies
This article was originally published on Tenfold Comprehensive private branch exchange (PBX) and voice over internet protocol (VoIP) phone systems have become crucial elements for twenty-first-century sales, marketing, and service teams, as they ... Read More
( Staff Writer ) | 1,603 Views | 0 Replies
This article was originally published on SCMagazine Cisco has patched a critical flaw in its Voice-OS which could allow an unauthenticated, remote hacker to gain elevated access to 12 types of its products. The exploit is tied to the CVE-2017-... Read More
( Staff Writer ) | 779 Views | 0 Replies
This article was originally published on Tenfold Business growth depends on the ability to scale—personnel, processes, and technology. Too often, companies neglect the final component; upgrading phone systems takes a backseat to finding more... Read More
( Staff Writer ) | 1,111 Views | 0 Replies
This article was originally published on ChannelPartners Cisco on Monday announced an agreement to acquire BroadSoft in a deal worth $1.9 billion, or $55 per share. In announcing the move, Rob Salvagno, head of Cisco’s M&A and venture... Read More
( Staff Writer ) | 841 Views | 0 Replies
This article was originally published on Tenfold Your company’s growth and prosperity hinge on your ability to optimize efficiency and productivity among your sales staff. Notably, the IP phone model you select for your team members may become the... Read More
( Staff Writer ) | 1,006 Views | 0 Replies
This article was originally published on Tenfold There was a time when the mention of a call center would conjure up images of noisy rooms with employees wearing bulky headphones, struggling to communicate with angry customers. The switch to... Read More
( Staff Writer ) | 1,096 Views | 0 Replies
This article was originally published on TelecomPaper Cisco announced that Cisco Spark customers can download the experimental Cisco Spark in VR app from the Oculus Rift store. With the Cisco Spark VR app, Oculus Rift with Touch controllers, and a... Read More
( Staff Writer ) | 797 Views | 0 Replies

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