voipstuff

You're 1 click away from comprehensive info and comparisons!
                                Click here to Contact Us

News

This article was originally published on NoJitter Cloud and AI are clearly disrupting the contact center... but there's more. A lot has been written about what came from last month's Enterprise Connect 2018, and I've got a takeaway you may not have... Read More
( Staff Writer ) | 97 Views | 0 Replies
This article was originally published on Tenfold Instead of assigning social media to a separate department, many call centers are employing social media as an additional – and helpful – customer service tool. Customers, as it turns out, are... Read More
( Staff Writer ) | 332 Views | 0 Replies
This article was originally published on NoJitter In this sponsored post, Genesys explores how to bridge the divide between contact center agents and business users. As we approach the end of the year 2017, we'd be hard pressed to find anybody in... Read More
( Staff Writer ) | 65 Views | 0 Replies
This article was originally published on NoJitter In this sponsored post, Genesys explores how to bridge the divide between contact center agents and business users. As we approach the end of the year 2017, we'd be hard pressed to find anybody in... Read More
( Staff Writer ) | 513 Views | 0 Replies
This article was originally published on Tenfold Cumbersome software do not have a place in contact centers. The processes are fast-paced enough–and if a piece of tech leaves agents tinkering instead of calling, then it’s not doing its job.  If a... Read More
( Staff Writer ) | 965 Views | 0 Replies
This article was originally published on KnowTechie VOIP is the latest technology which has transformed the ways of voice calling. It made voice calling cheaper and often free depending on your communication needs. VOIP is short for Voice Over... Read More
( Staff Writer ) | 639 Views | 0 Replies
This article was originally published on TechTarget Call centers are replacing landline-based PBX systems with VoIP platforms, freeing agents to work from anywhere. Microsoft's offering is one platform option. Microsoft Lync, renamed Skype for... Read More
( Staff Writer ) | 676 Views | 0 Replies
This article was originally published on MyBroadband WhatsApp Business is undergoing pilot testing, which will enable companies to have yet another channel in order to communicate more efficiently with their customers. “WhatsApp still needs to find... Read More
( Staff Writer ) | 676 Views | 0 Replies
This article was originally published on Business2Community Big changes are afoot in the contact center. In 2017, Avaya filed for Chapter 11 and announced significant progress in restructuring. NICE acquired Workflex solutions to... Read More
( Staff Writer ) | 618 Views | 0 Replies
This article was originally published on Tenfold Efficiency and productivity are the driving forces behind any call center. As the first line of defense for customer satisfaction, call center agents must know how to harness sales while leaving... Read More
( Staff Writer ) | 843 Views | 0 Replies
This article was originally published on Tenfold Customer service is not for the faint of heart. In fact, research has revealed that almost 100% of the time, customer service representatives on support calls need to deal with angry and unhappy... Read More
( Staff Writer ) | 991 Views | 0 Replies
This article was originally published on Tenfold Imagine this, you’re streaming your favorite TV show and suddenly you lose internet connection. You try all the basic troubleshooting steps: check all the necessary cables, unplug and re-plug the... Read More
( Staff Writer ) | 1,007 Views | 0 Replies
This article was originally published on Tenfold Are you planning to put up a contact center or perhaps work with one? Are you looking into equipping your sales and support team with the best phone systems available, the kind they use in call... Read More
( Staff Writer ) | 1,018 Views | 0 Replies
This article was originally published on BetaNews If there is a business area that is deeply affected by digital transformation it is customer service, which is rapidly becoming re-branded as customer experience (CX). According to a Walker study,... Read More
( Staff Writer ) | 1,036 Views | 0 Replies
This article was originally published on TelecomReseller Choosing a new contact center solution is a big investment that will affect your everyday operations and the experience you provide to your customers. With that on the line, deciding on a new... Read More
( Staff Writer ) | 911 Views | 0 Replies
This article was originally published on ComputerBusinessReview AWS delivers new cloud-based contact centre for easy access across channels, Amazon Connect. Amazon Web Services (AWS) has revealed its new contact centre service, Amazon Connect, a... Read More
( Staff Writer ) | 1,188 Views | 0 Replies
One message, many conversations on multiple channels   Digital technology is fast transforming the service providers and communications contact centre industry. Social media engagement has already risen by 23 percent and phone transactions handled... Read More
( Staff Writer ) | 995 Views | 0 Replies
Lauded RECITE Interaction Recording Solution  Boca Raton, Fla., Nov. 17, 2016 — Numonix, a leader in interaction recording and quality management solutions, is pleased to announce it has been named a “Company to Watch” in Frost & Sullivan’s... Read More
( Staff Writer ) | 1,281 Views | 0 Replies
What will the call center of 2025 look like? Well, to start with, it’s unlikely to be a physical ‘center’ anymore. The rise of cloud technology is predicted to lead to an increase in remote working. But this move outside the office walls is far... Read More
( Staff Writer ) | 1,306 Views | 0 Replies
Why this Bob Dylan classic is apropos for the revolution in customer experience happening today The winner of the 2016 Nobel Prize in Literature, Bob Dylan, got it right when he wrote the immortal, "The Times They Are A-Changin'." While "Mr.... Read More
( Staff Writer ) | 1,362 Views | 0 Replies

Pages