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Johannesburg 1st March 2015 – Tilly Davies CEO of Call Centre HUB, a business focusing on service improvements initiatives, confirmed that as of 1st March 2015 Call Centre HUB will be rebranded as justServiceHUB. In a recent interview, Tilly... Read More
( WhichVoIP ) | 1,033 Views | 0 Replies
Being a Customer Experience (CX) professional and having studied and practiced the art and the science of this wonderful CX discipline for over nine years now, (all within one organization) I pause to reflect on what the net result is of all the... Read More
( Mitchellb ) | 1,122 Views | 0 Replies
Proactive Customer Communication is the new route to effective customer interaction, says Deon Scheepers,  Interactive Intelligence. If you still wait for your customers to call you, your contact centre strategy is about to become outdated. Simply... Read More
( Mitchellb ) | 1,057 Views | 0 Replies