If your business operations depend on an internet connection, putting in the effort to research which ISP provides the best business Fibre package for your company will save you hassles and frustration in the long run.
And…there’s no point researching if you don’t know what you need to know! In this article, we’ll go through some pointers that need consideration to set you off in the right direction.
But before we venture in, you should know that this information could be make-or-break when trying to beat your competitors…and it’s not likely you’re going to find such value-add information elsewhere:
The first thing to address is the size of your company:
How many people work for the company and how many need connection? Do they need to be online all day, or just bits of the day?
How important is it for your employees to be online?
If the internet was to go down for a time, what would be the ramifications for the business?
Download and upload speeds
Technofaq says, “Speed, both download and upload, matters for business now because we are all using the Internet for real-time applications. We’re online constantly, with customers, employees and suppliers, via our PCs, laptops, tablets and phones, relying on the performance of our Internet connection to run cost-saving Hosted IP services”.
Fibre-optic technology is a lot faster than ADSL, but there is trickery amongst ISPs, and you should know about it because just because it’s Fibre does not mean it’s going to be faster for you. Sad, but true.
For instance, an ISP may advertise its Fibre service download speed (which is fast), but neglect to include the upload speed, which they’ve brought down in order to make the service cheaper. But if your business is publishing content to the internet, a slow upload speed is going to be problematic.
What you need to look for, is synchronous speeds, as BitCo business Fibre deals and packages offer, which means the same speed for both downloads and uploads.
Number of employees
The amount of people in the company who need internet access is a major factor in which business Fibre package you’ll need, because if you don’t get the right line speed, when too many of your staff are online at the same time, the connection can slow down, unless of course, you choose BitCo’s business Fibre deals, which are not affected by others, so long as you have chosen the package according to how many people are online at once – if you’re doing your homework, check whether the service is uncontended, because that means that other users will not affect the speed of the line.
Find out what the ideal line speeds are for various amounts of employees.
You will be placing a high demand on your Internet service if you have a lot of people using it at the same time. This can result in slowdowns during times of heavy internet use and can affect operational activities that are done online, like seminars or your VoIP services.
BitCo business Fibre: what to know
BitCo is one of the most reputable telecommunication companies in South Africa that provide Fibre-optic technology to businesses throughout South Africa because we manage and maintain our own network This lowers latency, call costs and aids millisecond failover options.
The difference between what BitCo offers and what other ISPs offer for Fibre business packages, can be vast.
For example, other ISPs may offer cheaper services, but don’t be fooled. When they are cheaper, you’ll need to look through the fine print, at things like:
- Guaranteed operational uptime – many can’t guarantee this and if not, you need to ask why. BitCo guarantees a 99% uptime.
- Is the Fibre service uncapped, uncontended and synchronous? If not, it could be problematic. BitCo’s business Fibre packages are all uncapped, uncontended and synchronous.
- SLA’s – do they provide hard-core service levels on paper? If not, you also need to find out why not. BitCo puts our money where our mouth is. We make the promise and you better believe we’ll deliver. It’s on paper.
- Last mile – this affects speed tremendously. If the last mile is not Fibre cables, it’s going to affect speed according to weather. Because we at BitCo manage and maintain our own network, we go all the way. No last measures for us.
- After sales support – what can your company expect in terms of after-sales support? Here’s a handy resource to make sure you’re asking the right questions.
So. You can see there’s a huge amount of considerations. Business Fibre is supposed to be more expensive, precisely because it’s got to be more reliable and faster than home internet.
If it’s cheap, it’s probably going to be nasty.
Keep that in mind when researching providers.
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