Baseline NGN (Next Generation Networks) is an independently owned communications company within the Baseline Holdings Group of companies. Baseline NGN was formed June 2000 and has consistently shown both significant revenue growth and market penetration since its inception. With our main office located in Cape Town, and a regional office in Johannesburg we are well positioned to provide our solutions and services to customers in the major business regions both locally, and throughout sub-Saharan Africa.
Our Value Proposition:
At the core of Baseline NGN are our people. Our team consists of a dedicated group of ICT professionals boasting more than 125 years of combined voice and data communications experience attained both locally and internationally. We provide successful, industry leading communication solutions for our customers by:
ensuring that the solution design is correct for the customer’s business requirements
providing modular solutions that are both saleable, and flexible
providing our customers with value-adding products and solutions
optimizing our customers’ voice and data communication efficiencies
minimizing risk through effective implementations, and delivering maximum benefit through functionally rich industry leading solutions
providing cost-effective, and competitive solutions
To remain competitive in a rapidly changing world, companies need dynamic communications platforms that can adapt and grow in line with strategic business objectives. Baseline NGN combines best-of-breed products from world-leading vendors together with our extensive professional services expertise in succession networking, network acceleration, data communications, IP telephony and legacy voice systems to deliver strategic, innovative and cost-effective communication solutions. All solutions are scoped, designed, and implemented by our Consulting and Professional Services teams.
Successful implementations are achieved through superior solution design and the application of Project Management Best Practices through the complete project lifecycle.
Our services include:
Consulting Services providing Business Transformation and Communications Strategy Alignment
Managed Services for Co-source, Outsource, and Business Communication Continuity
Mobile Communications and Wireless Solutions
Data and Telephony Convergence / Integration
Physical Communications Infrastructure Deployment (eg. voice/data cabling etc. from Campus to Enterprise)
At Baseline we supplement our in-house delivery capabilities by working closely with our technology partners. These relationships, together with the broad range of technologies available from our partners enable us to design and propose the best possible communication solutions to meet our customers’ business requirements.
These include Avaya, Aastra, Mitel, NEC, HP, D-Link, IBM, Dialogic, Bluetooth and Microsoft to name a few. Successful co-operation between Baseline’s in-house expertise and our partners has resulted in some of the most exciting product and solution portfolios available in the market.
Our Commitment to our Customers:
The success and future growth of Baseline is dependent on our customers. Our engagement model with both existing and prospective customers is based on 2 levels, namely relationship management, and successful delivery against customer expectations. Each customer has a nominated Account Manager whose primary function it is to ensure that all Baseline services performed will meet and if possible, exceed our customer’s expectations. This provides each of our customers with a single point of contact within Baseline, and full escalation authority in the unlikely event of non-delivery.
All customer interaction, communication, and project activities are tracked and managed through the Contact Management component of our internal CRM system. This enables us to measure our effectiveness, and to continuously optimize and improve our delivery capabilities.
Our 24X7 Technical Support capability is complemented with a web-based Helpdesk System to provide our customers with automated call management, call tracking and problem resolution.
In a competitive market, we strive to provide the best service levels and delivery capabilities in the industry.