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Analog and Digital

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Analog and Digital

Tel: 
031 450 0600
Email: 
info@and.co.za
Website: 
http://and.co.za/
Address: 
Suite 301 , 34 Essex Terrace Westville, KZN, South Africa
About: 

Analog & Digital Communications are an independent reseller of Voice and Data communications systems, PABX and PABX Peripheral equipment including Telephone Management Software, Voice Mail Systems, Call Recorders (Loggers), CRM and Contact Centre Solutions. Our extensive product range gives us the flexibility to be able to customize solutions that are best suited to the clients business and operational needs.

Our PABX Product range includes Communication Servers from Mitel, Avaya, Siemens and NEC. Analog & Digital’s LMO-1/019 ICASA license permits us to install and maintain all of these systems, our licenses can be obtained from the download tab. We are licensed to support legacy systems including the Avaya INDeX platform, the NEC 96, the Hymax range and the Euro Generis. Service was the foundation on which Analog & Digital was established.

We started as a service only company in 1988 and although over the years our business model has extended into new business sales, service still remains our primary focus. In light of this commitment, we are able to offer the following to our clients as part of the solution we provide:

  • Helpdesk and fault reporting via web, email or telephone 
  • Access to A&D Technical Support Engineers
  • Remote & Onsite fault diagnostics by product certified engineers
  • Access to Telkom Liason facility for any Telkom applications, faults etc.
  • Account Manager to ensure you are kept up to date in terms of technology, new software releases etc.
  • Software support & patches (normally quarterly)
  • Telephone management cost code updates
  • A&D website access for software downloads 
  • Customisable or standard maintenance agreements/SLA depending on your business needs
  • Training user materials and certified permanent trainer
  • Software support & patches
  • Telephone management cost code updates
  • A&D website access for software downloads
  • Customisable or standard maintenance agreements/SLA depending on your business needs
  • Training user materials and a certified full time trainer A professional experience is what our customers have enjoyed over the years.

In terms of technical support, our engineers are trained by the various vendors on their product to the highest degree. Convergence (traditional distinctions between the voice & data industries blur as multimedia and desktop collaboration become key) means that our engineers require more skills in the data arena. For that reason training like the Cisco CCNA and Avaya ACA becomes the basis for these products. Our project team includes Cisco CCNA and Avaya ACA qualified engineers. Some of our corporate clients who rely on our services and solutions include Sanyati Holdings, The Waltons group, Edcon, AON Insurance, The Natal Witness, Belgotex Carpets and The Natal Sharks (ABSA Stadium).